VOICEO takes high-volume support queues end to end: order and shipment status, bookings and reschedules, claims and complaints, in the caller's own language. It answers on the first ring, writes down what it did, and hands the hard calls to your team with a transcript.
Live demo on this page · four business scenarios, six start languages · your queue gets its own agent in days
This is the same engine that answers the phone, running in this browser. Pick a scenario and a start language, press Call, then just talk.
Six answering calls today. The rest are a configuration change on the same engine, not a project.
Try in German
„Wo ist mein Paket 12345678904?“
→ tracking status, number read back digit by digitTry in Italian
«Vorrei riprogrammare la consegna»
→ redelivery on a new dateTry in English
“My parcel arrived damaged”
→ claims intake, handed to the back officeLine ready
Press Call, allow the microphone, then just speak.
Five call types cover most of a high-volume queue, whatever the industry: logistics, retail, clinics, telecom, banking. Every one ends with something written down, never with a caller in a menu.
The caller reads an order, shipment or case number, the agent reads the digits back to confirm, then answers with the current status and the next expected step.
A missed delivery becomes a new date, an appointment moves to a free slot, a pickup point changes: agreed and confirmed on the same call.
Damage or loss is captured as a structured claim: parcel number, what happened, contact details, ready for the back office.
Names are spelled out, phone and shipment numbers are read back digit by digit and confirmed before anything is written down.
When a call needs a human, the agent says so, takes the details and hands the caller to your team with the transcript attached.
A voice agent is judged in the worst thirty seconds of a call: noise, hesitation, a caller who changes their mind. That is what this stack is tuned for.
Measured at about 0.5 seconds from the end of the caller's sentence to the first word of the answer. Fast enough that nobody talks over the line.
Browser-grade noise suppression plus tuned speech detection. On a bad line the agent asks the caller to repeat instead of guessing at what it heard.
Full recording and word-for-word transcript of every conversation, searchable, so QA reviews calls instead of sampling them.
The agent answers with a voice that sounds local to the caller, in every language it speaks. One agent, native voices throughout.
What a handled call costs on this stack, next to what it costs today.
| Human queue | VOICEO line | |
|---|---|---|
| Cost per handled minute | Salaries, overhead, billed by the hour | A fraction of it, billed per minute of talk |
| Coverage | Shifts, sick days, training, attrition | 24/7, every language on the same line |
| Peak handling | Hire and train weeks ahead | Concurrency on demand, per minute |
One pilot queue, your scripts, your languages, your QA rules. We set it up, you measure it against your own numbers.